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Driving customer centricity through data management

A meet powered by NetApp and with knowledge partner CORE Media saw Delhi NCR’s leading BFSI CIOs come together to discuss the changing role of technology.

September 20, 2017 saw the first BFSI Delhi (NCR) CIO knowledge discussion on ‘Customer Centric Data Management in a Digital World’ at the ITC Maurya in New Delhi. The meet was the result of a collaboration between NetApp, a leader in data insight, access, and control for hybrid cloud environments, and CORE Media, a multi-platform new age niche media company. NetApp provides global organisations the ability to manage and share their data across on-premises, private, and public clouds.

The company’s services are all the more relevant now as a shift to digital business and current technology trends, complemented with disruption in smart systems has caused an enormous re-positioning of the Indian financial services market. It has moved from a fundamentally labour-based model to an automated process-driven business model with the emergence of new technologies like Robotics, Artificial Intelligence including NLP, Machine Learning, Autonomics, Machine Vision with Automation, Blockchain with its decentralised ledgers, etc. In light of all this, NetApp wanted to find out how they could help BFSI CIOs in managing and balancing ever-changing customer behaviour, business-customer relationships, and increasing business demands for computing faster and real-time data with the use of existing and emerging technologies, hybrid cloud with data flexibility, and infrastructure advancements.

So together with CORE Media, NetApp hosted an evening in the capital to bring together the city’s elite BFSI CIOs to discuss and debate about their role in these changing times.

Revolving around the themes of customer centricity, customer experience, and data management, the event kicked off with a welcome note by Anoop Mathur, President, CORE Media. This was followed by an engaging session with Ramanujam Komanduri, Director, Enterprise Sales, NetApp, who shared interesting instances of Indian and foreign banks utilising disruptive technologies to drive customer experience. Several CIOs present joined in to recount similar projects they had undertaken.

Next up was a thought-provoking panel discussion with Ekhlaque Bari, Executive Vice President and Head – IT, Max Life Insurance Co Ltd, and Ramanujam Komanduri, Director, Enterprise Sales, NetApp, moderated by Anoop Mathur, President, CORE Media. It was a free flow discussion cutting away from the standard formats and it came as a refreshing break for CIOs, all of whom eagerly participated. They closely interacted with panel members and posed questions to gather more insights about the technology revolution affecting the BFSI sector and the pivotal role CIOs play in bringing about this change. Panel members also addressed the pressing concern of how companies and CIOs can best migrate from legacy strategy, infrastructure, and thinking to these disruptive technologies.

The evening wrapped up with dinner, providing a setting where CIOs and speakers could engage in peer-on-peer discussions and build connections.


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