4 ways CIOs can prepare to take advantage of digitalisation

Prashant Malik, Manager IT, Gurunanak Hospital and Research Centre (Mumbai), on how CIOs can jumpstart the digitisation journey for their organisation. By Satyaki Sarkar

With over 16 years experience in the IT sector of healthcare industry, Prashant Malik has experienced first hand the speed at which technology has transformed the industry. With new technological innovations springing up every day, it’s imperative IT heads keep up to speed and make the most of the digitisation wave. Here, Prashant tells us how IT heads can be a key part of the transformation.

1. Reinvent their roles
“Digitisation will have a massive impact for CIOs, almost at the industry level. For example, I work in the healthcare industry and take care of administrative responsibilities for various departments in the hospital, including Imaging, Billing, HR and MRD. I also take care of recording, maintenance and storage of data, as well as ensuring that it is easily available at the time of need. With digitisation, this entire process will completely change. So, at that point, as easy as it might be to be complacent, it could have an incredibly adverse effect on the businesses. So it is a must for CIOs to reinvent themselves and adapt to the market conditions, so that they can meet their customers needs as and when required.”

2. Use big data to drive a targeted approach
“Thanks to digitisation, every department in an organisation is going to become data-centric, owing to the vast amounts of statistical data that will become available. In such a situation, the CIO has to be able to decide how the particular data can be utilised to achieve best results. His aim should be to take the organisation to another level and improve business with the help of the digital data available with him, and for that he has to compile quantifiable MiS and Statistical reports that can define the best ways to put that data to work. Each and every individual sector of the organisation will be impacted by the additional data that is flowing in, and hence it is up to the CIO to find out whether a particular department is maintaining systematic data logs, whether the implementation of data-centric processes is actually resulting in a return on investment, etc.”

3. Adapt and utilise presence of mind
“A CIO should always upgrade his skills frequently, especially with regards to new technology available in the market. Since he deals with IT and the technological aspect of the organisation directly, it is up to him to be able to properly use the available resources and innovative technologies to maximise the organisation’s output while reducing costs. He has to be flexible and willing to adopt new processes, technologies, and operational techniques based on their usefulness. It’s important a CIO have a keen insight and understanding of the digital ecosystem to be properly able to identify innovations that will yield results and those that won’t, and then implement them accordingly.”

4. Increase market awareness
“In this time, when there is something new every day, be it a technological innovation or a new business model, the competition is both high and tough. As such it becomes extremely important for CIOs to be aware of everything that is going on in the market, right from what competitors are doing, the techniques they are adopting, to the kind of tools that are becoming available. This knowledge can then be fully utilised to the best of their abilities, using the available resources, and in this way doing away with old and out-dated processes that are not yielding justifiable results.” 

Categories:   Lifestyle, Work Buzz


  • Posted: February 27, 2017 16:52


  • Posted: February 27, 2017 16:53


  • Posted: February 27, 2017 17:39

    Trupti Parab

  • Posted: February 28, 2017 06:10



Time limit is exhausted. Please reload CAPTCHA.